GameStop
Drove sales performance and customer satisfaction while supporting store operations. Trusted as a Keyholder managing store security, open/close procedures, and cash operations.
This role provided invaluable exposure to corporate-level retail operations and policies within a Fortune 500 company. I gained hands-on experience with standardized procedures, compliance frameworks, and enterprise-scale inventory management systems. Working across multiple management transitions allowed me to observe various leadership styles while applying my expertise in gaming and technology to enhance customer experiences.
Consistently met and surpassed personal and team sales targets by promoting loyalty programs, warranties, and digital content.
Opened and closed the store, handled cash drawer reconciliation, performed safe counts, and conducted secure bank deposits.
Supported the Store Manager with assistant-level duties, including shift leadership, store walkthroughs, and operational audits.
Maintained merchandising standards, organized inventory, and executed floor resets in alignment with corporate visual plans.
Trained and mentored new team members on POS systems, sales techniques, and company procedures.
Acted as Manager-on-Duty when needed, resolving escalated customer concerns and enforcing store policies.
Processed trade-ins, returns, and new shipments with accuracy and efficiency, contributing to smooth daily operations.
Assisted in loss prevention efforts, inventory counts, and reporting to ensure compliance and minimize shrink.
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